188 Church Street
Doylestown, Ohio 44230
Quality
Service at a cost
you can afford.
Over 10 years of helping
business do business.
you can afford.
Over 10 years of helping
business do business.
We
can make "IT" happen!
Frequently
Asked Business Computer Services Questions
Here
are some general questions that you should ask
every computer
consultant. I have provided my answers to these questions for you.
These questions were originated by Joshua Feinberg.
He is a nationally known author, consultant and speaker.
consultant. I have provided my answers to these questions for you.
These questions were originated by Joshua Feinberg.
He is a nationally known author, consultant and speaker.
- Part-time
or Full-time Services for Hire? - Do you have
a day job?
- Business Computer Services and Solutions is what I do FULL TIME.
- Solo
Practitioner or True Consulting Firm?
- I support each client personally.
- Small
Business or Large Company Experience?
- I
have experience with the Mom and Pop company,
the Internet Store Fronts,
and the 50 PC plus companies. Each business type represents their own set
of unique requirements.
- I
have experience with the Mom and Pop company,
the Internet Store Fronts,
- Generalist
or Specialist?
- My
background and experience is very diverse.
I have "grown up" with the
evolution of the internet and Microsoft. I have built PCs and have designed
and installed networks and phone systems. I understand the business processes,
databases, and workflow integration required to maintain a productive system
that supports a business.
- My
background and experience is very diverse.
I have "grown up" with the
- Reseller,
True Consultant, or Hybird?
- I
am more of a true consultant
than anything else. I guess
the hybird part
would be that I actually implement my recommendations and ensure that the
systems and processes actually do what they are designed to do.
If you want to buy from Dell, fine! I will recommend what to buy and I have
no preferred vendors that I get kick backs from.
- I
am more of a true consultant
than anything else. I guess
the hybird part
- Costs
and Billing Practices
- We
are all in business to be profitable.
I charge for my services. Everything
is stated upfront in the Statement of Work. Project related billing items may
contain the following expenses:- Travel
Time - If I
have to travel outside of
my coverage area, it will
cost
a little more. - Phone
Support - Phone
support is included as part
of the support package
for any of the services I provide. - Remote
Support - Remote
support is included (where
available) for current
project services. Emergency, or out of scope support will have an extra charge.
So if you call me at 2:00 am and your computer system is down because a
printer jammed or you recieved a virus and we do not have a maintenance
agreement, I will charge you for those services.
- Travel
Time - If I
have to travel outside of
my coverage area, it will
cost
- We
are all in business to be profitable.
I charge for my services. Everything
- Reference
Accounts
- I can provide you with references from both short term and long term accounts
- Training
Approach and Philosophy
- It
does no good for you to implement business
solutions if you can't use them.
I will MAKE SURE that you are comfortable with the solutions we implement and
provide whatever training is required to ensure your success.
- It
does no good for you to implement business
solutions if you can't use them.
- Fancy
Cars, Fancy Offices, What kind of overhead
am I paying for?
- My
overhead does not support fancy
cars, or plush offices.
I work out of
my home. For the most part I work at YOUR business. It is important that
I am a "good fit" for you and your business.
- My
overhead does not support fancy
cars, or plush offices.
I work out of